Personal Statement Service will always respect our client’s rights to privacy. As such, we work at all times in accordance with UK data protection regulations and conceal nothing about our approach. We want to ensure clients feel confident when using our services.

The privacy policy stated below refers to Personal Statement Service and details how we use the information we collect.

1. Introduction

This privacy policy explains our method of handling any data you give us.  Any questions about this policy should be addressed to info@personalstatementservice.com  (the ‘Site’) and gives an account of the way we deal with data.

2. Our Company

We work in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27th April 2016 on the protection of individuals regarding the processing of personal data and on the free movement of such data, referred to as General Data Protection Regulation (GDPR). According to these regulations, we must provide you with the following information as a ‘data controller’:

·       Our site address is https://www.personalstatementservice.com

·       Our company name is Personal Statement Service, UK VAT number 425 5446 95

3. Information we are allowed to collect

We may collect and process the following pieces information about you:

·       Any information you enter into the forms on our site, at any point in time

·       Details about the computer you use, such as your IP address, operating system, choice of browser etc. This information is can be used by our advertisers and for general administration

·       Accounts of any transactions made through our website

·       Information contained in correspondence between you and Personal Statement Service

Under the regulations set out by GDPR, we guarantee that we will only process your personal data lawfully, and without negatively impacting your rights. Processing your personal data will only happen under the following circumstances:

·       When the completion of a contract which includes you requires the processing of data

·       When processing is required to meet a legal requirement

·       When you have consented to your personal data being processed for a particular purpose

·       When processing is needed to protect the interests of an individual

·       When processing is required e.g. for processing credit card payments. Exceptions exist, however, when such processing comes into conflict with the data rights of a child, for example

4. Cookies

Use of Cookies on our website is governed by Cookie Law in England and the EU.

To collect information when you navigate our website, cookies or similar are used. Cookies are then shared between devices to retain information about an individual.

Some of the cookies we use will terminate when you close your browser. Some cookies last longer and are used to remember you for when you next use the site.

All cookies used on our site are controlled exclusively by the company.

In accordance with GDPR, you may manage your cookie settings on your web browser if you do not wish to automatically accept the site’s cookies. However, if you block certain cookies, you may be prevented from making the most of the site.

5. Our use of cookies:

Management of sessions

·       Setting up a log-in session on the site so that it will remember the user each time they return, ensuring their requested pages are delivered.

·       Spotting if a site visitor has previously registered with us.

·       Being able to recognise when a user is a returning user. This allows us to calculate how many users come to our site and thus make sure we have sufficient site capacity.

·       We may also use cookies to collect information about your computer, such as your IP address, the presence of cookies, and what browser you are using so we can best diagnose problems when they arise.

Functionality

·       Adapting aspects of the content and arrangement of our site pages.

Performance and Measurement

·       gaining statistical information about how the site is operating so that we can improve and adapt the site.

5. Our use of your information

How we use information about you:

·       to process our contracts with you

·       to inform you of any charges

·       to ensure that you receive site content

·       to give you access to our interactive services

·       to give you the information and services you require, and any that may be of interest to you should you consent

·       to inform you about other products or services you may be interested in. If so, we may allow a third party to contact you

Once you have become a customer, we will only contact you about services that are similar to those previously sold to you.

You will only be contacted by your agreement.

If you do not wish to be contacted for marketing purposes, you have the option to tick the box you will find on screen.

We do not give advertisers any information that will identify our customers. However, we do provide cumulative information which may help them identify their own audience. In addition, we may direct advertisements to that audience.

According to GDPR, if you do not wish for us to use your personal information for the reasons set out in this section, please feel free to get in touch with us at info@personalstatementservice.com. As is your right, we will then delete your personal data, however, please note this may negatively impact your service experience.

If the collection of personal data is a contractual or statutory obligation, the services we can offer you will be limited if you do not provide the information required.

6. Our data storage

Your data may be stored and processed outside of the European Economic Area (EEA) to complete an order or payment.

If you agree to give us your personal data, you simultaneously agree to this arrangement. We will do everything possible to safeguard your data.

We guarantee that all payments will be encrypted. As such, we may give you a password, which you must not share with anyone else. We make every effort to protect your information, but cannot completely guarantee that your data will be secure, and you must accept the risk that there is a possibility that your data will not be secure.

To protect your privacy, your personal data is only kept for as long as it is needed, as detailed in section 5, or if you have allowed us to keep it. Each year we undertake an annual review to check whether we need to train your personal data and will delete it if not longer necessary.

7. When we might disclose information

We can disclose your information in the following cases:

·       If the business or company is for sale we are allowed to share it with the potential buyer.

·       Disclosing information with other businesses within our wider group

·       If we need to disclose information to others to protect against fraud.

·       If we are legally required to disclose information or to protect other an individual’s property or rights.

 Sometimes, we may ask third parties to offer services for us, such as payment processing, marketing, and advertising. These third parties may need your personal data. Here we have provided a list of the third parties that may require your personal information:

If your data is required for such purposes, we will make every effort to ensure the security of your data, and that it is handled in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

8. Your Rights

You have the right to ask us not to use your data for marketing. To do so, you can tick the appropriate boxes when filling out a form, or you can email us at  info@personalstatementservice.com

According to GDPR, your rights include:

·       Making a formal complaint to a supervisory authority

·       Demanded access to the personal information we hold, its deletion or correction. This is free of charge.

·       Asking for your personal data to be transferred to another individual (data portability).

·       Staying up to date with what data processing is happening

·       Restricting or objecting to how your personal data is processed

If you would like to exercise any of these rights, as mentioned above, email us at  info@personalstatementservice.com

9. Child personal data

Personal Statement Service does not knowingly collect nor retain the personal data of any individuals aged below 13. If you find this is not the case, please email us as soon as possible at  info@personalstatementservice.com. Personal Statement Service would like to recommend parents and guardians supervise their children’s use of the internet and ensure they do not share any personal information with websites. 

10. Changes

Any changes to this privacy policy will be made here. You may also be notified of any changes via email.

11. Other sites

This privacy policy only applies to personalstatementservice.com and not to any other websites that you can access via links on our site, and we can therefore not provide details on how your information is collected by other sites. You must check the privacy policies of other websites and do not assume it is identical to our own privacy policy. 

12. Automated decision-making and Profiling

12. 1 If your personal information is used for automated decision making, a decision which has a significant or legal impact on you, according to GDPR you may challenge the decision.

12. 2 This right does not apply if:

a)     You gave your explicit consent

b)     The decision was required to fulfil a contract

c)     The decision is permitted by the law

12.3 If we use your personal information for profiling:

a)     The profiling and any impacts will be clearly explained

b)     Relevant numerical procedures will be used

c)     We will use measures to minimise room for error and allow any mistakes to be corrected

d)     Your personal information will be secured to avoid any discriminator impacts

13. Conflict Resolution

13.1 If a dispute arises as a result of this Privacy Policy or as a result of a violation of this Privacy Policy, the parties involved will attempt to negotiate and settle the dispute with goodwill.

13.2 If a dispute or conflict is not able to be settled through negotiations, as detailed in 12.1, or one party refuses to negotiate, a mediator can be requested.

13.3 If the parties involved cannot agree on an appropriate mediator, any party has the right to apply to LawBite to find a suitable mediator in accordance with the LawBite Mediation Procedure, within 14 days of the date of knowledge of either event.

12.4 All parties involved in the conflict or dispute will meet within 14 days of the mediator’s appointment.

13.5 Any disputes and related negotiations will be handled with discretion and with respect to the rights of each party.

13.6 Should an agreement be achieved during mediation, representatives from each party shall sign the written agreement, thus finally settling the dispute.

13.7 If the dispute is not settled within 60 days or longer, any party has the right to seek an arbitrator from LawBite under the Rules of the LawBite Arbitration Scheme.  

14. Security

Personal Statement Service guarantees that we will take any relevant measures to ensure that any personal information we collect or store is protected from destruction, misuse, alteration, or any unauthorised use or access.